Shanu Sharma

Acting Assistant Housekeeping Manager @Louvre Hotels Group

OM

Supervise Daily Operations: Direct the daily work of the housekeeping team, including room attendants, house persons, and public area cleaners.Room Inspection: Conduct regular, thorough inspections of guest rooms, public areas, and back-of-house areas to ensure the highest standards of cleanliness, maintenance, and presentation are met.Inventory Control: Monitor, track, and manage inventory for cleaning supplies, linens, uniforms, and guest amenities. Initiate orders when stock levels are low.Lost & Found: Oversee the proper handling, logging, storage, and retrieval of all lost and found items according to established hotel policies.Work Assignments: Prepare daily assignments, allocating staff and prioritizing V.I.P. room cleaning, check-outs, and maintenance requests.Staff Scheduling: Assist in creating weekly and daily staff schedules, ensuring adequate coverage based on occupancy forecasts and operational needs.Training & Development: Conduct on-the-job training for new hires and provide refresher training for existing staff on cleaning techniques, safety procedures, and customer service standards.Performance Management: Monitor employee performance, provide constructive feedback, and assist in conducting performance reviews.Discipline: Participate in the coaching and disciplinary process in accordance with company policy.Handling Complaints: Professionally and promptly handle all guest requests, complaints, or concerns related to housekeeping services to ensure guest satisfaction.Inter-Departmental Liaison: Maintain strong, clear communication with other departments, especially Front Office and Maintenance, to ensure seamless guest service.Reporting: Promptly identify and report any maintenance issues (e.g, faulty plumbing, broken furniture, electrical problems) in rooms and public areas to the Engineering/Maintenance department.

Institute of Hotel Management (IHM)

High School Diploma, Business Administration and Management, General