Shantnu Shahi

Relationship Manager @Mount Litera Zee School, Muzaffarpur

Muzaffarpur, IN

Build and maintain strong, long-term relationships with clients, parents, and community stakeholders.Manage and respond promptly to all admission inquiries, providing personalized support.Act as the primary point of contact between the school and prospective families.Organize and conduct outreach activities, events, and workshops to promote the school.Collaborate with internal teams (marketing, admissions, faculty) to ensure client satisfaction.Identify opportunities to increase enrollments through cross-selling and upselling educational programs.Address and resolve parent and student concerns effectively and empathetically.Maintain accurate records and manage CRM to track admissions and communication.Analyze feedback and market trends to improve customer experience and school reputation.Report regularly on admissions progress, community engagement, and stakeholder feedback.Drive brand awareness and positive positioning of the school in the local community.Ensure compliance with school policies and ethical standards in all interactions.Provide insights and recommend improvements to admissions and outreach strategies.

Indian Institute of Business Management Patna

Master of Business Administration - MBA

Veer Kunwar Singh University (VKSU), Arrah

Bachelor of Arts - BA