Shanti Kasturi
Delivery Head - Iqm @Tech Mahindra
Signup · Get unlimited contacts
WORK HISTORY
Delivery Head - Iqm @Tech Mahindra
EDUCATION
Tulasi high school
SSC, SSC
Maitreyi degree college
Bachelor of Science (B.Sc.), Computer Science
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA, Organizational Leadership
SKILLS
ABOUT SHANTI KASTURI
With over 18 years of experience in customer service, complaint handling, analysis, communication management, and marketing, I am a Delivery Leader- Operations at TechMahindra, a leading provider of customer engagement services and technology solutions. My mission is to make measurable impacts on business through implementation of strategic operations measures that create excellent results in service delivery and manage the financials.As a Delivery Leader, I work with a team of over 600 professionals to oversee the operations of multiple accounts in the telecommunications sector, ensuring quality, efficiency, and customer satisfaction. I also leverage my skills in business development, channel management, and e-marketing to identify and pursue new opportunities, generate leads, and close deals. I have successfully delivered several projects that increased revenue, reduced costs, and improved customer retention rates. I am passionate about learning new technologies and trends in the telecommunications industry and applying them to enhance our services and solutions.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.