Shanthi R.
- Role
- Operations Manager at Amazon
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shanthi R.
Experienced Operations manager over seven years in the leading ecommerce company. As an Operations manager expertise in strategic planning, marketing operations, and retail enabled the team to optimize workflows and enhance delivery outcomes. By collaborating with cross-functional teams, the organization has streamlined critical processes and maintained compliance while consistently exceeding operational benchmarks. With a focus on scalable solutions in high-pressure environments, efforts center on improving efficiency and empowering sustainable growth through operational excellence. Leveraging industry best practices, the team drives measurable results in the competitive e-commerce landscape, aligning with Amazon\'s mission to deliver seamless customer experiences.
Experience
Operations Manager
Feb 2018 — Present · Chennai, IN
Skills
- Leadership
- Vas
- Customer Lifecycle Management
- Key Account Management
- Customer Satisfaction
- Team Leadership
- Customer Experience
- Management
- Business Development
- Product Management
- Team Management
- Telecommunications
- Crm
- Service Delivery
- Business Strategy
- Customer Retention
- Competitive Analysis
- Operations Management
- Vendor Management
- Escalations Management
- Customer Escalation Management
- Complaince
- Customer Service Management
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