Shantesh Shrishail Mugati

About Shantesh Shrishail Mugati

Leading IT transformational programs at Shell, my role involves executing multimillion-dollar programs that require acute strategic planning, artificial intelligence and technological innovation. My expertise in managing complex initiatives, from artificial intelligence, IT infrastructure to corporate mergers, has positioned me as a key player in delivering quality and efficiency. Collaborating closely with global teams, multiple vendors, we ensure seamless integration of processes and adherence to rigorous delivery frameworks.The recent completion of AI Shell Assist, User Experience Support Portfolio delivery, Shell Energy Australia’s IT Onboarding and Binding Corporate Rules Compliance Program under my leadership reflects a commitment to excellence and the ability to navigate challenging, diverse environments. My negotiation skills and stakeholder engagement have been instrumental in fostering vendor relationships and driving project success. My approach is rooted in risk management and alignment with project commitments, reinforcing the value I bring to the organization. Known for transforming delivery landscapes and mitigating risks, I conceptualize and implement AI-driven and automation-led solutions that deliver measurable business outcomes. For example, my initiative DocuBuddy is projected to save $3.4M, while my strategy to onboard three Australian companies generated $1M in cost savings for SEOps. Additionally, by identifying process gaps and embedding a continuous improvement framework, I achieved annual savings of $1M. Through these initiatives, I consistently drive cost optimization, operational efficiency, and client-centric value delivery.

Experience

1. User Experience Support Delivery Lead Programme Manager - Et

   Shell

   Sep 2015 — Present · Bengaluru, IN

   User Experience Support Delivery Lead, ET PEX UX (2024–2025)• Managed $1.5M portfolio with 9 active projects and 3 PMs, 2 BAs• Delivered C4U → iHub migration (36 catalogs), ADMT decommission, and ServiceNow upgrades• Led DEX AI “Shell Assist” Concierge Program (Top 10 Shell initiative) with $25M savings• Conceptualized ET DocuBuddy AI assistant, projected to save $3.4M in PM effort• Delivered accessibility enhancements (Font Atkinson onboarding for visually impaired users)• Led TCS ODC migration to Open Internet, ensuring BCP and failover readiness• Chaired Portfolio Advisory Board, driving alignment with SOM and IDTM stakeholders Programme Manager – Shell Energy UK & Germany (2020–2022)• Led Connectivity, AV, Cyber Defense workstreams for onboarding and compliance• Delivered SDWAN, MTR, and mail migration across multiple entities• Coached new PMs and supported IAM and EUC workstreams• Recognized with SRAs for cost savings and successful delivery Programme Manager - Secure Connect & CerDaas Program (2019–2020)• Led application assessment and remediation workstream• Developed capability documents for IAM, EUC, Mail Migration, Cyber Defense

Education

• Vinayaka Mission's Research Foundation - University

  Master of Business Administration (M.B.A.), Human Resources Management

  2009 — 2010

• Karnatak University

  Bachelor's degree, Computer Science

  2000 — 2003

• ISCT - 2003

  Diploma, Computer Science

  2003 — 2003