Shantel Stephens

About Shantel Stephens

As a Senior Director with a proven track record in optimizing operations, leading large-scale projects, and driving cross-functional collaboration, I bring deep expertise in operational oversight, strategic planning, and performance management. I excel at streamlining processes to improve service delivery, mitigate risks, and ensure on-time project completion. My experience spans vendor relations, budget management, and leading diverse teams to meet and exceed organizational goals. With a strategic mindset, I focus on achieving long-term success while adapting to fast-paced environments. By leveraging data analysis and emotional intelligence, I guide high-performing teams toward measurable results and sustainable business growth.Beyond technical acumen, my strength lies in fostering a collaborative and positive work culture through strong interpersonal, communication, and leadership skills. I thrive in mentoring teams, building strong internal and external relationships, and driving talent development to unlock team potential. Whether overseeing cross-departmental collaboration or facilitating executive-level discussions, I ensure alignment and effective decision-making at all levels. By emphasizing transparency, empathy, and active listening, I create a work environment that encourages continuous learning, open feedback, and cohesive teamwork, ensuring the success of every initiative I lead.If you\'re looking for a seasoned Senior Director with expertise in strategic planning, operational excellence, and team leadership to drive your organization\'s success, let’s connect. I’d love to explore how I can contribute to your business goals and deliver results that matter. Reach out to me today to discuss opportunities!

Experience

1. Senior Director

   Paycor

   May 2023 — Present · OH, US

   Direct a 200+ person team across multiple departments, focusing on high-level strategic implementation operations for Paycor\'s Enterprise clients. Responsible for managing large-scale implementation projects, optimizing workflows, and mentoring leaders across implementation, training, and client support teams. I also play a key role in driving continuous improvement through data analysis, risk mitigation, and performance management.Key Accomplishments:• Achieved 85% on-time starts, with Enterprise markets exceeding 95%.• Led the Risk Dashboard initiative, improving proactive risk identification and boosting client satisfaction by 30%.• Implemented a Transition Readiness process, reducing onboarding time by 20% and increasing client sign-off rates by 15%.• Spearheaded cross-functional collaboration to reduce industry-related risks by 25%.

Education

• University of Cincinnati

  Bachelor of Science, Liberal Arts: Social Sciences

• Southern New Hampshire University

  Master of Business Administration (M.B.A.), Project Management

• University of Cincinnati

  Bachelor's degree

Skills

• Credit
• Team Leadership
• Microsoft Office
• Sales
• Loans
• Customer Service
• Cross-Functional Team Leadership
• Training
• Customer Satisfaction
• Quality Assurance
• Business Analysis
• Banking
• Risk Management
• Analysis
• Management
• Team Building
• Project Management
• Leadership
• Process Improvement
• Call Centers
• Product Management