Shantelle Miles

About Shantelle Miles

Extremely motivated ITSM expert, highly experienced in analyst, process design and support. Proven ability to undertake and manage all phases of project life cycle, from design and installation to maintenance, tuning and support. Possesses full understanding of the intricacies of communication between technical and business personnel and clients. Able to work independently or cooperatively as part of a team or matrix environment to accomplish objectives especially under a short deadline.

Experience

1. Associate Service Managment Consultant

   DXC Technology

   Sep 2021 — Present · New Orleans, LA, US

   Provide process and technical consulting services to clients.• Contribute to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business-focused testing, and training.• Led workshops to demonstrate the platform and application function, define the client\'s current and desired state, and finally the proposed solution.• Building client understanding of ServiceNow functionality and presenting to a high standard of quality, including customer demonstration, story definition, testing, and supporting the wider sales and delivery functions.• Mentoring and training more junior members of the team.• Build active client demonstrations that enable customers to view the product and visualize how it will meet their objectives.• Participate in pre-sales activities and client demonstrations in pursuit of growth opportunities.• Helps drive the estimation of the effort to realize the implementation of the proposed solution.• Establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.• Certified ServiceNow Administrator, CIS-ITSM, CIS-HR, CIS-HAM, CIS-SAM and Certified Application Developer (currently in pursuit).

Education

• Webster University

  MBA, Business Adminstration

  2002 — 2004

• University of Louisiana Monroe

  BBA, Computer Informtion Systems

  1998 — 2002

Skills

• Databases
• Onboarding
• Requirements Gathering
• Project Management
• Human Resources
• Information Technology
• Software Documentation
• Sdlc
• Software Development Life Cycle (Sdlc)
• Business Process
• Sharepoint
• Training
• Resource Management
• Business Process Improvement
• Vendor Management
• Peoplesoft
• Personnel Management
• Software Implementation
• Business Intelligence
• Data Analysis
• Crystal Reports
• Sql
• Visio
• Talent Management
• Oracle Applications
• Business Analysis
• Change Management
• Performance Management
• Analysis
• Hris
• Process Improvement
• Integration
• Oracle
• Requirements Analysis
• Peopletools
• Erp