Shantelle George

About Shantelle George

14 years of proven experience in merchandise execution and managing high-volume inventory, I have consistently driven and exceeded sales targets through the development and implementation of effective strategies. My expertise lies in identifying key business opportunities and translating them into actionable plans that deliver measurable growth. I bring strong leadership capabilities, having successfully trained, coached, and developed executives at multiple levels. My background includes managing multi-store operations, recruiting top talent, and fostering a culture of continuous development and advancement within teams. I am well-versed in financial analysis and possess a strategic mindset that enables me to pilot growth initiatives and share best practices across district, regional, and corporate levels. In addition to my operational strengths, I am passionate about community engagement, leading teams through challenges, and creating partnerships that enhance event execution and customer experience. I excel in collaborating across departments to ensure that every customer interaction is positive and memorable, while simultaneously building a strong bench of future leaders to support long-term organizational success. As a goal-driven professional, my focus is on empowering my teams to excel in fast-paced, highly demanding environments. Through formal training and on-going coaching, I am able to provide my staff with the resources, tools, and knowledge necessary to produce superior results. Additionally, I am adept at understanding complex business landscapes, analyzing challenges, and developing lasting solutions to reduce risk, drive operational excellence, and positively impact the bottom line. Areas of Expertise: • Merchandise Execution • High-Volume Inventory Management • Sales Strategy Development • Business Opportunity Analysis • Leadership Coaching • Financial Performance Analysis • Team Recruitment & Talent Acquisition • Employee Training & Development • Performance Optimization Customer Experience Enhancement • Succession Planning & Bench Building • Cross-Functional Team Collaboration • Community Engagement • Retail Operations Management Affiliations & Awards: The Leadership Institute, Macy’s Inc, & Bloomingdale\'s, Macy’s, New York Board Member - Downtown DC Business Improvement District, Washington, DC Downtown DC BID Executive Committee Member – Secretary Nominated & won 2021 Private Sector Person of the Year for Downtown DC

Experience

1. Senior Director Store Manager

   Macy's

   Jun 2019 — Present · Washington, DC, US

Education

• Valdosta State University

  Bachelor of Business Administration (BBA), Marketing and Management

  2002 — 2006

Skills

• Visual Merchandising
• Trend Analysis
• Profit
• Leadership Development
• Apparel
• Store Management
• Retail Sales
• Retail
• Cosmetics
• Leadership
• Assortment
• Merchandise Planning
• Loss Prevention
• Multi-Unit Management
• Store Operations
• Training
• Merchandising