Shantele Gray

Field Sales Specialist @Virgin Media

I am lucky enough to be working for the best cable provider in the UK and Ireland. Working remotely, making sure the first impression is amazing, and shows an open an genuine side to myself, when that door to a person\'s safe haven, is opened. Explain to the customer who I am and who I represent and then move on with a killer icebreaker to get in the door. Once in the home I showcase the very best of myself and the products that I am selling. Making sure rapport is present and then I am ensuring that I continue to grow the rapport all through my pitch and to the end of the sale, at which time I will consolidate, just to make sure I have been fully understood. Build a product to suit the customer\'s wishes, needs, budget and lifestyle. Showcase each benefit properly as to add value to the deal. Consolidate thoroughly so customer understands what they are getting, what happens next, when is install and how they will be billed. Make sure I leave with the same approachable and open manner as I arrived at their doorstep.