Shantel-Crystal Nwanguma

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHANTEL-CRYSTAL NWANGUMA

I’m a passionate executive strategist who thrives at the intersection of growth, scale, and customer experience. As VP of Sales Activation & ERISA at a high-growth FinTech company, I lead sales activation and pre-sale regulatory operations that power thousands of new customer activations each month. I specialize in building and optimizing complex, high-volume workflows that deliver measurable impact; accelerating activation, driving revenue, and improving retention at scale.With a background spanning Sales, Customer Onboarding and Operations, I bring a unique end-to-end lens to solving operational challenges in a fast-paced environment. I’ve led cross-functional transformations that improve activation velocity, streamline handoffs, and reduce friction between go-to-market and post-sale teams — all while improving quality and maintaining regulatory excellence.My leadership style is focused on clarity, accountability, and unlocking the full potential of high-performing teams. I’m passionate about building scalable systems that grow with the business, without losing the customer or the team in the process.I bring the strategic discipline needed to drive results, and the operational empathy to lead teams through change. I’m especially energized by mission-driven companies in FinTech or SaaS looking to scale customer activation, reduce time-to-value, and improve outcomes across the customer lifecycle.