Shantee H.

About Shantee H.

Experienced Debt Settlement & Collections Professional / Compliance-Focused/ Customer-Centered NegotiatorWith over a decade of experience in finance, debt settlement, and consumer collections, I specialize in negotiating complex account resolutions, working directly with law offices, creditors, and debt settlement companies. My approach is rooted in regulatory compliance (FDCPA, TCPA, UDAAP) and a deep understanding of consumer financial challenges. I have successfully managed high-volume portfolios using platforms like E-Collect while ensuring every client interaction is compliant, respectful, and outcome-driven. Whether supporting distressed borrowers or collaborating with legal teams, I bring a balance of empathy, assertiveness, and strategic thinking.Holding a master\'s in organizational leadership, I also bring a big-picture mindset to process improvement, training, and cross-functional communication. I thrive in remote or hybrid environments where I can support financial recovery, protect brand integrity, and help consumers regain control of their finances. Specialties:Debt Negotiation & RecoveryFDCPA, TCPA, UDAAP ComplianceCRM Tools (E-Collect, DebtPayPro)Client Retention & SettlementsLegal Collections SupportTeam Collaboration & LeadershipProcess Optimization

Experience

1. Debt Settlement Agent

   Oliphant

   Sep 2023 — Present · US

   Negotiated settlements for clients enrolled in debt settlement programs, ensuring favorable outcomes for all parties involved. • Managed a high volume of accounts, averaging over annually in collections, while maintaining meticulous records. • Collaborated with law firms and debt settlement companies to follow up on payment commitments, enhancing accountability and client satisfaction.

Education

• Regent University

  Bachelor of Science - BS, Psychology

• Regent University

  Master's degree, Organizational Leadership