Shante Jackson

About Shante Jackson

RETAIL OPERATIONS MANAGEMENT EXECUTIVE I am a forward-thinking retail operations…

Experience

1. General Manager

   Wonder

   Apr 2024 — Present · Scarsdale, NY, US

   Manage Operations and Drive Results • Manage, engage, and motivate team of hourly restaurant employees • Hire, onboard, and train best in class talent for your restaurant • Manage P&L to meet operational goals and budget • Successfully and consistently communicate team wins, priorities, best practices, and operational changes • Serve as a role model for high quality, hands on, floor management - including effective deployment of labor to maximize throughput • Address performance issues quickly and respectfully by coaching, counseling, and managing any conflicts • Deliver restaurant sales and service times by removing any barriers to success • Oversee inventory management and food safety to ensure accuracy and efficiency; ensure employees are following procedures for shelf life and product datingManage Food Safety and Team Member Safety • Promote team member safety inside and outside of the store by consistently communicating the importance of safety and leading by example • Ensure that food safety and security standards are met and adhered to consistentlyProvide Best in Class Customer Service • Ensure all team members are providing excellent customer service • Monitor team performance from a customer\'s point of view and recognize good performance from the team • Schedule daily labor requirements that meet the needs of the business and provide great customer service experiences