Shanta Tumawoo

About Shanta Tumawoo

I am a Business Analyst & Project Manager with over 6 years of experience delivering scalable, data-driven, and compliance-focused solutions across healthcare, financial services, insurance, and enterprise IT. Throughout my career, I have partnered with executives, product owners, and technical teams to transform complex business requirements into actionable solutions that drive measurable value. My mission is simple: to bridge the gap between business strategy and technology execution. I thrive on solving problems, streamlining workflows, and building reporting tools that enable leaders to make faster, smarter decisions. Whether leading Agile teams, managing multi-stakeholder requirements, or ensuring regulatory compliance, I bring both the technical expertise and leadership needed to deliver projects that make a lasting impact. Key Career Highlights Answer Financial – Led Agile teams of 10+ members to deliver digital insurance solutions, cutting rework by 20%, reducing handle times, and improving delivery predictability. Built Power BI dashboards for funnel metrics and SLA tracking, enabling executives to make real-time staffing and operational adjustments. Seagate Technology – Enhanced ServiceNow ITSM processes, strengthened CMDB data governance, and built dashboards that reduced misrouted tickets and improved SLA compliance. Collaborated with InfoSec to ensure compliance with SOX and ISO 27001 standards. Fifth Third Bank – Optimized digital banking workflows, shortened loan origination cycles, and coordinated UAT for KYC/AML compliance. Developed Tableau dashboards for risk and operations teams, enabling proactive SLA monitoring and reducing exceptions. Core Competencies Business Analysis & Requirements Management – BRD/FRD documentation, user stories, acceptance criteria, process mapping, and gap analysis. Project Leadership – Agile and hybrid delivery, backlog prioritization, stakeholder facilitation, cross-functional collaboration. Data Analysis & Reporting – SQL, Power BI, Tableau, Excel for KPI dashboards, operational analytics, and governance reporting. Compliance & Risk Knowledge – HIPAA, SOX, PCI DSS, GLBA, KYC/AML; CompTIA Security+ certified. Testing & Quality Assurance – UAT planning, test design, defect triage, and API testing with Postman and Swagger.

Experience

1. Business Analyst Project Manager

   Answer Financial

   Jan 2023 — Present

   Led cross-functional Agile teams of up to 10 members in delivering digital insurance solutions, ensuring projects were completed on time and within budget while aligning with business goals.• Gathered, analyzed, and documented business requirements through stakeholder interviews, process mapping, and workshops, reducing requirement gaps and rework by 20%.• Created detailed user stories, acceptance criteria, and process flow diagrams in Jira and Confluence to support product development and stakeholder transparency.• Partnered with product owners and executives to define project scope, prioritize backlogs, and align roadmaps with organizational strategy, resulting in improved delivery predictability.• Coordinated vendor and third-party integrations with internal systems, ensuring compliance with security and business requirements.• Drove process improvement initiatives, automating workflows and streamlining operations to increase team productivity.• Conducted UAT planning, test case validation, and defect triage with QA teams to ensure high-quality releases.• Utilized tools such as Jira, MS Project, Power BI, and Excel to manage project plans, analyze data, and communicate insights to stakeholders.

Education

• Bayside High School

  Associate of Arts and Sciences - AAS

  2011 — 2013

• American University

  Professional Advancement Certificate

  2020

• American University

  Cybersecurity

  2020 — 2020

• La Salle University

  Communication

  2013 — 2017