Shantanu Tawte
Product Manager @Amazon
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WORK HISTORY
Product Manager @Amazon
Toronto, ON, CA
Launched an AI agent for customer support which reduced annual contact center operations costs in the US market by 45% and secured investments from business to scale the solutions across all global Amazon markets Launched a machine learning powered labor optimization model and scaled across the US network for a 300 person field organization which improved productivity by 33% and reduced variable operations cost by $3.0 MM USD year-over-year Led discovery, business requirements research and controlled experimentation to test the impact of a pilot, proving 11%- 38% improvement in labor productivity and 0.4%- 2% improvement in funnel conversion Developed and implemented an simplified ratio based model to forecast weekly high volume marketing spend, achieving up-to 90% accuracy for a portfolio of $146 MM USD per year Analyzed business needs to define product requirements, prioritize for a 3 year roadmap and measure success metrics Created QuickSight dashboards to deliver actionable insights and push intel, enabling speedy decision making Presented multiple white papers to Directors and Vice Presidents, influencing strategic projects prioritization with investments up to $2 MM USD per year
EDUCATION
University of Mumbai
Bachelor of Engineering (B.E.), Instrumentation Technology/Technician
Northeastern University
Master of Science (M.S.), Engineering/Industrial Management
SKILLS
ABOUT SHANTANU TAWTE
I am a seasoned professional and an entrepreneur. I am able to work and thrive in an environment of extreme uncertainty and pressure to deliver results. I am also a versatile Product Manager with 7+ years of experience launching, improving and maintaining complex products as well as leading multiple process improvement projects. I come across as a confident, self-starter and detail-oriented person with excellent follow through.
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