Shantanu Dhaka
Co-founder & Chief Product Officer @Perch Insights
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WORK HISTORY
Co-founder & Chief Product Officer @Perch Insights
Boston, MA, US
Native GenAI analytics for contact‑center programs—unifying and analyzing data across the customer journey to surface real-time insights that improve sales, retention, and customer success.
EDUCATION
Harvard University
BA, Applied Mathematics and Economics
SKILLS
ABOUT SHANTANU DHAKA
I am an entrepreneurial product, AI, and technology leader who has founded and scaled multiple category-leading companies. My core strength is enabling AI products end to end - from leveraging data and training models to deployment and adoption - paired with services experience that accelerates growth and delivers meaningful operational efficiency. I love ranging across product: setting clear vision tied to outcomes, staying close to customers, and working hands-on with design and engineering to ship and scale solutions from 0 → 1 → 100. My strength is speaking everyone’s language – aligning the board and executives, customers and users, and technical and non-technical teams.In enterprise SaaS and CX, I’ve built AI-native products at Perch (AI data analysis for contact-center programs) and Full Potential Solutions (customer-service agents/bots). AI-native products are living systems, and I focus on identifying the right use cases and building strong foundations – data, feedback loops, evaluation, safety – so learning compounds and ROI is real. Above all, I love building top-performing teams with a founder-led style: set clear outcomes, own the results, remove obstacles fast, and cultivate a culture where curiosity, openness, and 100% ownership are the norm.Additional interests: historical and antique maps; sci-fi (most recently the Three-Body Problem trilogy); history (most recently The Wager); sports (play tennis, follow most competitive sports); applied mathematics (probability, statistics, group theory, game theory); science (evolutionary biology, theoretical physics, AI, nanotechnology); STEM education; public and global health; international development and globalization (esp. India).
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