Shantanu Sushil Shinde
Cloud & Infrastructure Engineer | Microsoft 365 | Exchange Online | Azure AD | PowerShell
- Role
- Engineer Cloud & Infrastructure Management at LTIMindtree
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shantanu Sushil Shinde
M365 & Active Directory Support Engineer with 1.5+ years of hands-on experience supporting enterprise environments in a 24/7 MSP setup. Strong expertise in Microsoft 365, Exchange Online, and hybrid Exchange environments, including mailbox migrations to Exchange Online using Quest, hybrid coexistence support, and post-migration validation.Experienced in Active Directory and Azure AD administration, user and group management, GPO troubleshooting, authentication and access issues, and Windows Server support. Provides operational support for Microsoft Teams, OneDrive, Outlook, and enterprise users while ensuring service availability and SLA compliance.Works extensively within ITIL-based processes using ServiceNow for incident, service request, and change management. Comfortable handling global clients, troubleshooting production issues, and collaborating with L3 teams and Microsoft support. Has exposure to PowerShell automation for routine tasks and continuous interest in upskilling across Azure, Intune, and Microsoft cloud security technologies.
Experience
Engineer Cloud & Infrastructure Management
Aug 2024 — Present · Pune, IN
Provide enterprise support for Microsoft 365 (Exchange Online, Teams, SharePoint) and Azure services•Perform Exchange migrations (2010/2013/2019) from on-premises to Exchange Online, including cutovers using Quest tool•Manage hybrid Exchange environments, user provisioning, and group policies via AD & Azure AD•Automate repetitive tasks (bulk mailbox provisioning, reporting, distribution list management) using PowerShell•Handle ITIL processes via ServiceNow (incident, change, and problem management)•Collaborate with global clients daily over Teams/Email for issue resolution and technical discussions•Contributed to efficiency improvements by documenting SOPs and standardizing processes across teamsKey Skills: Microsoft 365 Administration · Exchange Online & Hybrid Exchange · Active Directory / Azure AD · PowerShell Automation · ServiceNow
Education
S. B. Patil College Of Architecture & Design
HSC
Chanakya Education Societys Indira College of Commerce & Science, Pune
Bachelor's degree, Computer Programming, Specific Applications
2020 — 2023
Amity University
Master of Computer Applications, Computer application
S. B. Patil College Of Architecture & Design
High School Diploma
Indira
BCA - Computer Application
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