Shantanu Dutta

About Shantanu Dutta

A versatile business professional with over 15+ years of experience in Sales Operations Management, Banking & Insurance, Capital Markets, Business Development, Process Transition, P&L Management, Project Management, Performance Management, Data Management, Continuous Process Improvement, Client Relationship Management, Customer Retention. A great management expert with extensive experience in establishing and implementing new sales and customer expansion strategies. WHERE CAN I ADD VALUE Great business acumen with the ability to generate new business by developing ideas, improving telesales processes, and managing client relationships. Extremely analytical in planning and directing operations; adept at designing process-improvement efforts. Interactively led talent acquisition and employee relations efforts, as well as identified priorities for enhancing the workforce\'s competency. Improved team performance and increased customer satisfaction by proactively controlling and implementing process enhancements that resulted in process excellence/efficiency. Enhanced business opportunities by finding and networking with prospective customers, resulting in enhanced profitability, revenue growth, and customer satisfaction. Recognizes rising markets and market movements, along with the status of new items and competitors. About Me I am a multi-faceted professional who can strategize, improvise, and enhance effectiveness in all management and marketing domains. Do reach me out at: s••••••••@gmail.com

Experience

1. Assistant Vice President

   Axis Bank

   Oct 2022 — Present · Navi Mumbai, IN

   Drive sales, productivity, cross sell, cost to income, profitability and growth of channel. Recruit, train and manage a team of 300 strong tele-callers who will be engaged in selling life and General insurance products to existing customers of the bank. Recruit on-board and train team of unit managers who will run day to day operations of units 3. Develop and implement an effective sales strategy to business objectives of life and General insurance. Define and execute recruitment, training and incentive strategy across various levels. Guide, coach and motivate teams across locations for improved performance 6. Analyze business numbers to identify opportunities and gaps for corrective actions. Ensure delivery of sales targets assigned for the respective line of business. Improve existing processes to enhance productivity and overall performance of the team. Work very closely with stakeholders to obtain support and guidance. Closely monitor cost. Take corrective actions to keep cost under control. Ensure compliance to regulatory and internal credit and risk policy. Recruit, train and manage a team of insurance relationship officers. Insurance relationship officers are responsible for engaging face to face with customers and solicit life insurance and Mutual Fund investment.

Education

• G. N. Khalsa college

  Bachelor of Arts, History

  2000 — 2002

• All India Institute of Management Studies (chennai)

  Diploma, Business Administration, Export and import management

  2003 — 2005

• All India Institute of Management Studies

  Diploma in Business Administration

  1999