Shantanu Sengupta

About Shantanu Sengupta

Shantanu Sengupta successfully launched ‘digibank by DBS’, India’s first mobile-first digital bank - DBS Group first country of launch. It leveraged open-API India stack, and also led the digital disruption, transformation and scale up of DBS Consumer Banking & Wealth Management franchise.#digibank is a paperless, signature-less, branchless, AI-driven mobile-first platform, conceptualised & designed for no operations. It’s easy, cool interface works hard to understand client needs, leverages big data & MLAI, has advanced security controls, privacy and protection layers, simplifies & demystifies banking to make those difficult decisions look easy.#digibank,#unbankit,#livemorebankless. Under his leadership, the bank created a wealth continuum on a single, secure ‘digibank’ platform unlike any other bank in India to serve ‘EveryDayBanking’ needs across Payments, Savings, Borrowings, Wealth & Protection. Powered by a Data Driven Operative Model, it dynamically modelled an Intelligent, Intuitive, and Insights-driven value proposition, 24x7. The bank obsessed with enriching customer experience at every step, continuously identifying and removing traditional, recurring frictions leveraging the combined power of research, insights & technology, leading to over 2.5M clients. The recent acquisition of the erstwhile Lakshmi Vilas Bank provides digibank to scale up significantly in the expanded branch and market network. Forbes named DBS as ‘India’s Best Bank’ on digital innovation and customer centricity for 2020-21. Shantanu has served different leadership and client facing roles for nearly three decades, working closely with people in cultural, ethnic & religious diversity - characteristics shaped through his past experiences in Bank of America, Citibank, ABN Amro Bank, The Royal Bank of Scotland and currently with DBS Bank. Prior to DBS, he led the Retail Bank at RBS India after being part of the integral team, which saw through the ABN Amro transition. He has successfully built, motivated and led high performance teams driving customer obsession, innovation, creativity, differentiation and empowerment. His people first approach helps build future ready teams to take on rapid market disruptions. Shantanu is passionate about sustainability, as the banks’ digital transformation would play a leading role to benefit society at large. He actively advocates diversity, inclusion, conservation, & contribution to socio-economic causes. He interacts with industry and larger audiences on wide ranging topics and is part of FICCI\'s Banking & Fintech Committee.

Experience

1. Head - Retail Banking, India

   Bandhan Bank

   Sep 2022 — Present

   Provide Country Executive leadership, Strategic & Cross-functional expertise, Risk Management oversight to deliver transformational goals for the Bank 2.0 • Execute breakthrough digital transformation with platform re-stack, enabling micro-services & ecosystem innovations using API stack, Big Data Analytics and digital process automation to deliver a seamless, paperless experience either in ‘phygital, assisted digital, or digital first’ journey across the network of banking outlets covering 34 states in the Rural, Semi-Urban, Urban & Metro markets serving 30 Million clients with AUAs of over Rs 2 trillion ($ 25 Billion US) with over staff. • Lead the overall India Retail Bank strategy to drive high adoption and loyalty across a super scale business covering Asset Portfolio of over Rs crores ($4 Billion US) including Prime, Affordable, Micro Housing, Construction Finance along with Retail Assets solutions for Gold, Auto, Commercial Vehicles, Unsecured, and the fast-expanding MSME businesses. • Provide strategic guidance and leadership oversight to further accelerate growth of Retail Deposits of Rs 1.08 trillion ($ 14 Billion US) with Business transaction accounts & Individual savings solutions. Wealth Management and Protection business continue to support the Deposit growth as part of the holistic solutions for customers across their core lifecycle needs. • Launch new segments like Affluent to address Wealth Management solutions for our Domestic & vast NRI customers, build vertical specialization through Government & Large Institutional Businesses, enriching existing ones covering the diaspora from Senior Citizens to Millennial, targeted Business solutions supported by Merchant solutions, and finally relaunching our Prime and Rural Banking solutions supplemented by new product launches like the proprietary Credit Cards amongst others to complete the full suite of customised solutions to our discerning customer segments.

Education

• University of Calcutta

  Bachelor's Degree, Chemistry Major

  1990 — 1993

• University of Calcutta

  Master's Degree, Business Management (Finance Major)

  1993 — 1995

• St. James'​ School - India

  ISC