Shantanu Rajak

About Shantanu Rajak

As a dedicated and detail-oriented Process Developer with hands-on experience in Order-to-Cash (OTC), Billing, Cash Application and Accounts Receivable (AR) operations, I bring over four plus years of expertise in optimizing financial workflows, improving cash flow, and driving process efficiency. At Genpact, I focus on creating and implementing SOPs, managing collections, performing accurate cash applications, and ensuring smooth order releases into production. My role involves maintaining transparency through reporting, addressing client queries, and collaborating via Salesforce for seamless coordination.Previously, at WM Universal Solution Pvt. Ltd, I successfully handled multi-regional billing operations across the US and Canada, ensuring accuracy and compliance with financial standards. I developed financial reports, resolved billing variances, processed diverse payment methods, and contributed to audit readiness with zero discrepancies. I also trained new team members, fostering a culture of continuous improvement and operational excellence.I’m passionate about process improvement, financial accuracy, and leveraging data-driven insights to enhance business performance. I thrive in dynamic environments where I can streamline systems, strengthen client relationships, and contribute to organizational growth.

Experience

1. Lead Senior Associate

   Deloitte

   Feb 2026 — Present · Gurugram, IN

Education

• Jawahar Navodaya Vidyalaya - JNV

  Commerce

• Dr. Harisingh Gour University (Sagar University)

  Bachelor of Commerce - BCom, Business/Commerce, General