Shantanu Jha

About Shantanu Jha

To use experience as a Customer Success Manager and Communications skills to assist existing and new accounts. Obtain a role that I can continue to work with clients and build great customer service with each client. Increase customer satisfaction and exceed any company standards and expectations. Customer Centric professional with Over 15 years of CRM,Information Network & Security experience, working in various business and technology positions for major listed corporation. As a thought leader, I am regularly asked to advise a global set of clients and has worked extensively managing APAC/EMEA Clients. In addition, My, customer experience management skills are recognized across a broad range of operating groups, including Government, FSI, Gaming, Manufacturing, Telecom and Retail.In summary, My career has given me specific and dynamic exposure to:Partner with a select portfolio of clients across multiple industries to achieve their strategic business objectives and attain value from their Salesforce investment- Developed strong C-suite relationships to understand customers vision and how Salesforce supports their digital transformation to drive business value- Implemented strategic relationship management methodology with customers to drive C-suite engagement, align on goals and measure success- Led engagements with customers on strategies and technologies to maximize sales and customer outcomes- Successfully partnered with sales and other account team members to drive customer growth and retention- Coached customers on how to establish and manage their change management, governance, and centre of excellence programs- Led numerous customer workshops to analyse and improve sales process via use of Salesforce technology- Mentored new team members to increase speed to market and ease transition to Salesforce- Developed relationships with eco-system partners to partner on co-delivery and drive customer success.Product-SalesForce Cloud Solutions, Forcepoint DLP, Forcepoint DDP,DUP Forcepoint FBA Forcepoint NGFW, Forcepoint FBA Symantec Encryption, Symantec DLP, Symantec User Authentication, Symantec/Bluecoat Proxy, Symantec User Authentication, • Customer Advocacy, Retention and Net Promoter values• Customer experience management• Risk and business continuity transformation and alignment to business strategy,• Technology enablement and implementation,• People, Processes Management• Transformation and change programs,• Senior resource relationship development,

Experience

1. Customer Success Manager

   Salesforce

   Mar 2022 — Present

Skills

• Encryption Software
• Vendor Management
• Disk Encryption
• User Authentication
• Testing
• IT Service Management
• Unix
• Symantec Security
• Technical Support
• Pgp
• Linux System Administration
• Comptia Security+
• Linux