Shantanu Dubey
Assistant Manager at Axis Bank
- Role
- Assistant Manager at Axis Bank
- Location
- Ranchi, JH, IN
- LinkedIn followers
- 500 followers
About Shantanu Dubey
As an Assistant Manager in Retail Banking at Axis Bank, I bring a results-driven and customer-centric approach to delivering banking solutions that meet both individual and business needs. With hands-on experience in managing branch operations, driving sales, and ensuring regulatory compliance, I have developed a strong foundation in financial services and client relationship management.Known for my proactive mindset and ability to build trust with customers, I have consistently met sales targets across liabilities, loans, and third-party products. I take pride in promoting digital banking and simplifying financial processes for customers through clear communication and personalized support.I am self-motivated, detail-oriented, and always eager to grow—whether it\'s improving internal efficiencies, mentoring team members, or exploring new areas within the banking and financial services landscape.
Experience
Assistant Manager
Feb 2023 — Present
Customer Relationship Management:Proactively managed and enhanced relationships with a diverse retail customer base by understanding financial needs and offering suitable banking solutions, resulting in improved customer satisfaction and retention.Sales & Cross-Selling:Consistently achieved sales targets for liability products, third-party products (insurance, mutual funds), and retail loan products through strategic client engagement and cross-selling initiatives.Operational Excellence:Ensured seamless day-to-day branch operations, including account opening, cash handling, and KYC compliance, while maintaining high standards of audit and regulatory adherence.Team Collaboration & Training:Collaborated with cross-functional teams to drive branch performance and mentored junior staff on process knowledge, product features, and service excellence.Digital Banking Promotion:Promoted adoption of digital banking platforms by educating customers about internet and mobile banking services, contributing to increased digital transactions and branch efficiency.
Education
Manipal Academy of Higher Education
Postgraduate Degree
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