Shantanu Das
Si Systems & Support Developer @SaskTel
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WORK HISTORY
Si Systems & Support Developer @SaskTel
SaskTel International Corporate Head Office | Regina, SK, CA
Liaising with internal and external business partners to assist with project activities involving requirements, design specification, testing, problem analysis and resolution. Translating needs between technical teams and business teams to ensure quality assurance. Responsible for the development and execution of test plans and test cases based on requirements, use-cases and design elements. Ensuring traceability between requirements/design and test plans/cases. Performing application system testing to ensure quality control and quality assurance. Responsible for tracking and reporting test results throughout projects. Delivering exceptional client service and providing ongoing support and consulting services to ensure overall client satisfaction. Assisting customers through the testing, conversion and implementation process when upgrading existing or implementing new SI applications. Participating in the coordination of external resources as required. Researching, designing, developing and delivering (in-class and/or remotely) product specific content including writing, editing, creating and updating training material. Developing and designing multiple formats of learning. Analyzing and troubleshooting system and process defects, documenting and testing to resolution.
EDUCATION
Rajshahi Govt. City College
HSC (Equivalent Canadian Grade: 12), Science
edX
Microsoft® Certified on Identity Management, Windows® Active Directory & Federation Services
Asian University of Bangladesh
BBA, Marketing
American International University-Bangladesh
CCNA — Cisco® Certified Network Associate
Rajshahi Collegiate School
SSC (Equivalent Canadian Grade: 10), Science
NIIT Pune
NIIT® Certified Network Engineer, Windows® Server 2003
ABOUT SHANTANU DAS
Shantanu Das [GCP-ACE (Associate Cloud Engineer) • CCNA (CyberOps) • MCSE (Core Infrastructure) • MCSA (Windows® Server 2012) • BBA (Marketing)] is a performance-driven, experienced Canadian professional with more than 12 years of combined background in Sales & Solutions, Technical Support & Services, IT Security & Cyber Security environment. He is currently administering system security on SaskTel mainframe, servers, personal computers, corporate workstations, and applications. Analyzing client requests, determining access requirements and provisioning access to various SaskTel applications are some core areas of Shantanu\'s job responsibilities as well. Additionally, he is providing technical solutions to clients/customers having system access and workstation problems in time-sensitive and critical timeline.
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