Shantanu Banerjee

About Shantanu Banerjee

Total experience of 13 years into Service Asset and Configuration Management (SACM), IT Asset Management (ITAM), IT Service Management ( ITSM) & Application Portfolio Management, Servicenow ITIL-V3 F | Microsoft Azure Administrator -104 | Certified Service now Administrator (CSA)

Experience

1. Authorised Officer - Asset Management Appdir Itsm

   UBS

   Sep 2019 — Present · Pune, IN

   Create and modify the process record flows & documentation.• Plans and manages population of the Configuration Management System.• Ensures all the future planning and changes regarding Ci’s are known and are being updated in the records regularly. Involved in Incident,Problem and Change Management workflows for the updation of proper CI records in CMDB.• Using Servicenow tool in managing the CI’s adding the relationships in CMDB.• Working on JIRA as a tracking Tool.• Ensure that the attributes such as CI Name, Serial Number, and Financial Attributes are mapped correctly.• CI’s and their attributes from CMDB are analyzed/compared with various discovery tool data and other data sources to maintain the accuracy of CMDB.• Working on GSNOW change tasks in modifying the records in CMDB.• Working on HW creation request and Bundles.• Works with other team members to identify improvements.• Working on Data quality of CI’s.• Co-ordinating with the customers in training them self service requests and processes.• Act as a potential resource during the high volume work. Working on creation of Applications & Products (Software) in proper functioning of Software Inventory.Providing solutions in the areas of mapping.

Education

• RBS College

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2004 — 2007

• Institute of Cost and Works Accountants of India - ICWAI

  ICWAI Foundation , Icwa

• Symbiosis institute of Management Studies

  Post graduate diploma in Business Administration, Finance

  2009 — 2011

• RBS College

  Master's degree ( M.com), Business/Commerce, General

  2007 — 2009

Skills

• License Management
• Performance Management
• Crm
• Itil
• Mis
• Iso/Iec 20000
• Cobit
• Employee Relations
• Sap Erp
• Program Management
• IT Operations
• IT Procurement
• Software Asset Management
• Sla
• Team Management
• Service Delivery
• Business Analysis
• Vendor Management
• Imac
• Management
• Cmdb
• Requirements Analysis
• Sourcing
• Information Technology
• Cms
• Service Asset and Configuration Management (Sacm)
• IT Strategy
• Software Pricing
• Business Process
• IT Service Management
• Sap
• Change Management
• Release Management
• Team Leadership
• Outsourcing
• Enterprise Software
• Business Process Improvement
• IT Asset Management
• Bmc Remedy Ticketing System
• IT Management