Shantan Panayala

Assistant Vice President @Genpact

Hyderabad, IN

Descriptions:As AVP at Genpact, I lead strategic operational initiatives across global portfolios, driving performance, innovation, and organizational growth. My role focuses on aligning operational governance with business goals, optimizing processes, and fostering a culture of continuous improvement.Achievements:* Established and executed robust operational governance frameworks for both internal and external stakeholders to ensure seamless service delivery.* Defined performance metrics and success benchmarks, grounded in baseline data and business growth forecasts.* Deployed Lean Six Sigma and CORD methodologies to streamline processes, optimize policies, and enhance the technology ecosystem.* Led the design and implementation of collections and credit tools including High-Radius, Cora, and Akritive—enhancing receivables management and cash flow visibility.* Drove data-led decision-making by collaborating with cross-functional teams to improve workflows and operational agility.* Partnered with senior leadership to craft and execute long-term growth strategies, aligning business performance with sustainability objectives.* Spearheaded change management initiatives, nurturing an adaptive work culture receptive to innovation and transformation.* Boosted profitability through process efficiency improvements and performance optimization strategies.* Facilitated the adoption of cutting-edge technologies, reinforcing innovation while ensuring high standards of operational excellence.* Championed employee engagement, diversity, and inclusion programs, alongside launching reporting frameworks that enhanced operational transparency and quality.Skills:Operational Excellence, Process Improvement, Stakeholder Management, Change Management, Business Process Re-engineering