Shantam Chavan
- Role
- Product Specialist at ABB
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Product Specialist
Nov 2021 — Present
Product lifecycle management, technical support, commercial offerings and product development for the reclosers and grid automation products - OVR, Grid-Shield and Eagle. • Maintain competitive base of knowledge and serve as technical expert on reclosers and controls. • Work with Research and Development (R&D) to resolve product quality design issues with validation of L4 reporting and communication to customers. • Support product launches - provide and coordinate technical support on new products, support creation of publications and training aides in collaboration with Marketing communications team. • Participate in the specification of new products in conjunction with internal ABB product management by the application of first hand knowledge of competitive products and customer preferences. • Conduct customer training seminars to help customer personnel in the application and the operation of the products and services. • Work with product management on product enhancement requirements from customer to ensure customer desired product features are included on future product releases. • Conduct technical analysis and generate solutions to resolve issues identified by customer, working closely with ABB Distribution Automation team. • Provide power system engineering, protection, and troubleshooting expertise. • Support marketing and product management teams with commercial bids, including determination of product pricing and cost analysis. • Lead Pre-sales activities in close collaboration with sales / marketing - interfacing with customers\' technical and commercial teams. • Lead Post sales customer support in collaboration with customer service and factory quality teams for installed fleet.
Skills
- Microsoft Excel
- Project Management
- Html
- Power Systems
- Electrical Engineering
- Customer Service
- Strategic Planning
- Matlab
- Renewable Energy
- Microsoft Office
- Leadership
- Microsoft Word
- Research
- Powerpoint
- Management
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