Shanta Strachan

About Shanta Strachan

I build clarity out of complexity. My work sits at the intersection of corporate…

Experience

1. Principal, Program Strategy and Business Operations Manager

   Intuit

   Sep 2024 — Present

   Lead the strategy, launch, scale, and performance of TurboTax’s first national sales and service program—a centralized, customer-facing engine that connects customers to solutions across the TurboTax ecosystem and serves as the growth engine for multiple business lines. Unite people, systems, and outcomes to deliver measurable business results and drive Intuit’s broader shift toward a service-led model.Scope of Leadership: & Shape the operating model, performance framework, and customer journey from pilot to national scale. Define, govern, and own the performance ecosystem spanning sales systems, QA frameworks, and enablement infrastructure—driving measurable results and continuous improvement across teams and operations. Shape the client experience framework that connects insights to execution turning feedback and data into strategies that drive performance and strengthen customer outcomes: Orchestrate and lead consulting, BPO partners, and cross-functional teams—including Customer Success, Marketing, Product, and Technology—to unify strategy and execution in driving enterprise-wide growth and service excellence: Define workflows, cross-functional processes, systems and tools that enable efficiency and growth. & : Define program targets, ROI frameworks, and financial performance tied to enterprise goals: Oversee workforce strategy, hiring, compensation and incentives and leadership development to meet business demand and growth objectives.

Education

• Shortwood Teacher’s College

  Diploma of Education

• University of West Indies

  Bachelor's Degree