Shanta Rathi

Sdr @Kapture CX

Gurugram, IN

Driving outbound and inbound prospecting across BFSI, NBFC, E-commerce, Travel & Enterprise segments.2. Identifying and engage key decision-makers (CX Heads, Ops, IT, Digital, Product)3. Qualifying leads based on business pain points, scalability, and CX maturity.4. Booking high-quality meetings and demos for Account Executives.5. Building and manage a healthy sales pipeline for mid-market and enterprise accounts.6. Executing multi-channel outreach via LinkedIn, email, and calling.7. Understanding client challenges around customer support, automation, and omnichannel engagement.