Shanon Mendez

About Shanon Mendez

Experienced Director of Project Management | Operations Expert | Solutions-Oriented LeaderWith over 12 years in agency environments, I’ve successfully transitioned from a project/account manager to a director, overseeing end-to-end design and development projects. My expertise spans across diverse mediums, including websites, print, photography, video, HTML banners, social ads, VEEVA, and emails, allowing me to deliver high-impact solutions for a variety of clients.I’m passionate about optimizing operations and leading cross-functional teams through complex challenges, ensuring projects are executed with precision and exceed expectations. Known for my meticulous attention to detail, I thrive on identifying and implementing strategic solutions to operational hurdles that boost efficiency, streamline processes, and improve bottom-line results.Whether managing multi-disciplinary teams, liaising with clients, or implementing cutting-edge processes, I take pride in delivering exceptional results that align with business goals

Experience

1. VP, Resource Management Operations

   Spectrum Science

   Jun 2024 — Present

   Develop and implement the resource management strategy, ensuring that staffing decisions align with business goals, client needs, and project timelines-Oversee the allocation of internal and external resources (employees, freelancers, contractors) across all client accounts and projects-Identify and resolve resource gaps, surpluses, or potential conflicts-Develop and implement strategies for continuously monitoring resource allocation to ensure optimal utilization-Lead the administration and continuous improvement of the Communications Pillar\'s work management system (e.g, Kantata), ensuring it supports the Communications Pillar\'s workflows and project management needs-Ensure the system is being used consistently across departments, providing training, support, and guidance to teams on best practices-Innovate and optimize workflows within the system to streamline operations and enhance collaboration across departments-Regularly evaluate the performance of resource allocation strategies and work management system usage, providing insights and recommendations for improvement-Drive the development and implementation of KPIs related to resourcing and system efficiency to measure and track operational success-Lead cross-functional collaboration to ensure smooth integration of resourcing and project management processes across departments, promoting a unified approach to client service delivery-Ensure the Communications Pillar\'s work management practices are aligned with industry best practices and continuously monitor emerging trends to keep the Communications Pillar on the cutting edge-Build and nurture strong relationships with senior leaders, department heads, and project teams to ensure alignment and clear communication around staffing and resource allocation-Provide ongoing coaching and development opportunities for team members, helping them grow in their roles and advance their careers within the Communications Pillar.

Education

• Southern New Hampshire University

  Bachelor's degree

  2011 — 2013

• University of Pennsylvania

  African Studies

  2010 — 2011