Shannon F.

About Shannon F.

I’m a Healthcare IT Leader and Certified Scrum Product Owner (CSPO) with proven success in guiding teams and cultivating customer relationships. I provide swift and effective insights to drive bottom-line results for multimillion-dollar healthcare systems. To thrive in today’s market, companies must attract and retain talented HIT professionals, like me, who have operated within the walls of ambulatory healthcare clinics, billing offices, and hospital-based care facilities. Knowing that the work I do is meaningful and supports communities in achieving optimal health is truly inspiring. Having overcome my own health-related challenges, I understand firsthand how healthcare software and providers can make a difference in patients’ lives.As a customer-driven HIT consultant, I regularly collaborate with project stakeholders and research market trends to recommend product solutions that improve clinical outcomes. My ability to positively influence high-performing teams and offer strategic direction has been crucial to a company’s ability to exceed customer expectations and maintain long-term accounts.Connect with me (s••••••••@gmail.com)COMPETENCIES: HIT System Implementation & Support | Product Development | Data Analysis | Technical Support Strategies | 2015 CEHRT | User Experience | Team Leadership | Agile Principles | SAFe Process | Productivity Improvement

Experience

1. Lynx Technology Account Manager, Pharmaceutical Solutions and Services

   McKesson

   Oct 2020 — Present

   I am part of a team poised to transform the fight against cancer. I am backed by the strength of a \'Fortune 9\' company that develops technologies used by the oncology community to deliver support for the entire treatment journey. In this role, I am responsible for handling all facets of the Lynx technology relationship with McKesson’s oncology and multi-specialty customers. I develop, grow, and maintain relationships and collaborate with numerous teams within the company to ensure client requests are handled rapidly and effectively. I manage and nurture the day to day relationships with clients and am knowledgeable of the application along with an understanding of appropriate workflow and all essential support. I actively participate in the implementation process of accounts and contribute to the success of both the implementation and the overall adoption of Lynx.