Shannon Wedekind
Vice President, Centralized Services | Transformational Leader | Driving Operational Efficiency and Growth
- Role
- Vice President, Centralized Services Operations at Walgreens
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
Experience
Vice President, Centralized Services Operations
May 2023 — Present · US
Responsible for leading the operations and workforce management of a multidisciplinary team of over 4,500 team members consisting of pharmacists, pharmacy technicians and call center specialists across all states and multiple sites to deliver upon the strategy, budget and performance with excellence in quality and service for Walgreens Pharmacy and Retail services-Lead the centralization of service and care operations, delivering cost-saving initiatives while enhancing overall quality and operational efficiency across the entire organization- Champion the development of high-performing teams through mentorship, fostering a culture of accountability, collaboration, and continuous improvement- Utilize data analytics to drive strategic decision-making, identifying key areas for optimization and implementing innovative solutions that improve both productivity and patient and customer satisfaction- Cultivate strong cross-functional relationships with senior leadership, ensuring alignment between operational goals and broader business objectives- Lead change management initiatives to guide the organization through complex transformations, ensuring minimal disruption and long-term growth.
Education
University of Florida
Pre-Pharmacy Studies
1993 — 1993
Mercer University College of Pharmacy
Doctor of Pharmacy (Pharm.D.), Pharmacy
1995 — 1999
Daytona State College
Associate of Arts (AA), Pre-Pharmacy Studies
1992 — 1995
Skills
- Healthcare
- Pharmacy Benefit Management
- Customer Service
- Community Pharmacy
- Pharmacy
- Pharmaceutical Industry
- Pharmacy Automation
- Pharmacists
- Leadership
- Inventory Management
- Medicare Part D
- Medication Therapy Management
- Diabetes
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