Shannon Waite
Experienced Senior Leader | Operations/Finance Management | Process/Results Improvement
- Role
- Director Call Center Operations at Thrivent
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Shannon Waite
Versatile and results-driven operations management executive with expertise developing…
Experience
Director Call Center Operations
Apr 2022 — Present
Lead a multi-disciplinary team of 160 - 200 call center specialists, with 7 direct reports, responsible for securities and insurance product service and support.
Education
UMN Carlson School of Management
Master of Business Administration (MBA), Strategic Management / Operations
Concordia University-St. Paul
Bachelor of Arts (BA), Organizational Management & Communication
Skills
- Change Management
- Cross-Functional Team Leadership
- Management
- Team Building
- Leadership
- Project Management
- Budgeting
- Credit Card Fraud
- Retail
- Customer Satisfaction
- Fraud
- Business Process Improvement
- Forecasting
- Call Centers
- Financial Analysis
- Department Budgeting
- Business Analysis
- Vendor Management
- Strategic Planning
- Budgets
- Organizational Structure
- Process Improvement
- Team Leadership
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