Shannon Tuohy

About Shannon Tuohy

Hi! I\'m Shannon. I have a background in Sales & Marketing, and a history of successfully managing both projects and teams. I\'m skilled in developing relationships, managing a book of business, and creatively marketing products & brands.I love working with new people and finding unique ways to collaborate - please feel free to reach out to me.

Experience

1. Strategic Customer Success Manager - Enterprise

   Cisco Thousandeyes

   Jun 2021 — Present · Austin, TX, US

   Fostering relationships with our top customers to ensure a valuable, long-term partnership. I am on the Majors team, responsible for ThousandEyes\' largest Cisco customers. Responsibilities: customer onboarding, product adoption, champion/team engagement, QBRs, growth, and subscription renewal. Daily internal collaboration with Sales, Solution Architects/Engineers, Product, Cisco Account Team, Customer Engineering/Support, and Professional Services.

Education

• Danish Institue for Study Abroad

  International Business and Psychology

  2015 — 2015

• SMU Cox School of Business

  Bachelor of Business Administration (BBA), Marketing

  2013 — 2016

Skills

• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Social Media
• Powerpoint
• Event Planning
• Public Speaking
• Teamwork
• Customer Service
• Social Networking
• Facebook
• Social Media Marketing
• Marketing
• Management
• Client Relations
• Sales
• Networking
• Public Relations
• Social Impact
• Research
• Editing
• Critical Thinking
• Communication
• Creative Strategy
• Analytics
• Software Solutions
• Consumer Behavior
• Psychology
• Resource Management
• Brand Awareness
• Microsoft Powerpoint
• Shotokan Karate