Shannon Torchia
Customer & Business Operations | Program & Project Management | Slayer of Tasks
- Role
- Launch Manager at Shoppad Inc
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Shannon Torchia
Hello and welcome to my profile, thank you for stopping by! With over 15 years…
Experience
Launch Manager
Nov 2021 — Present
Design and manage end-to-end customer launch programs, including new customer outreach, onboarding/implementation, training materials (guides, webinars), and issue resolution to ensure activation growth year over year.• Lead the onboarding process for new clients, overseeing product introduction sessions and facilitating seamless installations for a high volume of customers.• Monitor and analyze key performance indicators (KPIs) such as churn, activation rates, and overall program success, using data insights to continuously refine and optimize strategies for better outcomes.• Collaborate with internal stakeholders in Product, Engineering, Marketing and Customer Success to improve product or process based on customer feedback, experience, and industry changes.
Education
California State University-Northridge
BA
Skills
- Post Production
- Managing Partner Relationships
- Digital Asset Management
- Digital Media
- Television
- Vendor Management
- Streaming Media
- Vod
- Feature Films
- Digital Distribution
- New Media
- Cross-Functional Team Leadership
- Crm
- Content Management
- Entertainment
- Digital Video
- Xytech
- Hd Video
- Video
- Account Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.