Shannon Dallenbach Thompson
Senior Manager, Order Management Assurance
- Role
- Senior Manager, Order Management Assurance at Genesys
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Shannon Dallenbach Thompson
Professional Chaos Coordinator passionate about making the day-to-day better for companies and their people. I specialize in project management, process improvement, root cause analysis, and operational support—bringing structure to chaos and solutions to problems.I started in marketing but found my purpose in helping others work smarter, not harder. Whether it’s fixing broken processes, driving change, or connecting the dots across teams, I’m all in on making work better—for everyone.If you’re looking for someone who thrives in ambiguity, leads with empathy, and believes “That’s not my job” is never the right answer—let’s connect.
Experience
Senior Manager, Order Management Assurance
Aug 2025 — Present · Carmel, IN, US
The Order Management Assurance (OMA) team is responsible for ensuring the integrity and efficiency of the order lifecycle process, with a strong focus on monitoring, analytics, reconciliations, and month-end close support activities. As a key partner across Sales, Revenue Accounting, Legal, and Customer Success, etc. we help streamline/standardize operations and enable accurate, compliant, and scalable order processing.
Education
Florida Gulf Coast University
Bachelor's of Science Degree, Sports Management, Marketing
2007 — 2011
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