Shannon Bentley
- Role
- Workforce Support Coordinator Ii at Employbridge
- Location
- Palatine, IL, US
- LinkedIn followers
- 500 followers
About Shannon Bentley
I am a Support Tech II at EmployBridge, a leading provider of workforce solutions. I have…
Experience
Workforce Support Coordinator Ii
May 2023 — Present · Wood Dale, IL, US
Successfully resolves 1,601 YTD escalated tickets from Level I techs resulting in a 100% NPS score, demonstrating strong customer focus and problem-solving skills. Configures 90 client accounts for SaaS-based NOVAtime databases, including meal premiums, point modules, group additions, and clock configurations, demonstrating expertise in onboarding support. Collaborates with implementation managers during timekeeping integration by providing support and following up on client success…
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