Shannon Sullivan

About Shannon Sullivan

To effectively communicate, we must realize that we are all different in the way we…

Experience

1. Senior Information Technology Program Manager

   Premera Blue Cross

   Mar 2022 — Present

   Premera is a leading health plan in the Pacific Northwest that provides comprehensive health benefits to more than 2.8 million people. As a Senior Program Manager, I specialize in supporting high-risk or high-profile development projects.* • Lead highly volatile and complex IT and Cybersecurity programs, ensuring that scope, schedule, and budget are clear, coaching the delivery team through adverse conditions, predicting risk and mitigating before it becomes an issue, and keeping a diverse group of sponsors informed with timely and actionable project information.* Provided program management support to the largest division in IT, leading to a (historically never achieved) unified execution schedule that showed delivery by phase, status, risks and issues, and critical upcoming activities.* Led the implementation of security policies (200+) in support of a redesigned Azure solution. Established timelines and navigated requirements that spanned more than 12 divisions. De-escalated contentious communications between groups, disciplines, and external vendors. Effectively communicated realistic goals, risks, and progress to senior leadership. Project completed on time and on budget.\"Shannon also was able to deliver these results with her teams while managing through ambiguity, disagreement on approach at the leadership level, and conflicting direction to team members. She has a knack for conflict resolution.\"- Scott McConnel \"Shannon is a natural leader with a track record of assembling and leading high-performing teams. She excels at fostering collaboration, cultivating a positive work environment, and ensuring that team members are motivated and engaged in their respective roles. In addition to her leadership and communication skills, Shannon is adept at risk management, resource allocation, and budget control, making her an indispensable asset in ensuring that projects are delivered on time.\"- Puneet Bhandari, Premera Platform Engineering Manager

Skills

• Team Leadership
• Scheduling
• Editing
• Creative Writing
• Production Planning
• Technical Writing
• Teamwork
• Organization Skills
• Quickbooks
• Conflict Resolution
• Scriptwriting
• User Experience
• Facility Management (Fm)
• User Documentation
• Project Management
• Social Media
• Microsoft Office