Shannon Hagedorn

About Shannon Hagedorn

I have 40 years of progressive Information Technology experience, 30 years leading technical teams and managing multiple projects.Leadership: Able to motivate and maintain team focus with staff, using individual strengths of each team member to produce excellent results for the overall team. Capable of managing many variables and aligning processes to come up with productive outcomes. Strong commitment to ethical business practices.Communication: Able to communicate across geography, business, and organizational boundaries.Able to act as a liaison between different personality types. Able to maintain partnerships and accomplish goals with team members and partners.Responsibility: Self-motivated - willing to set goals and work to achieve them. Self-directed; able to make commitments and keep them.Organization: Use time and resources effectively. Able to prioritize workload to handle long term activities and time sensitive tasks.Technical: Provide technical experience in developing solutions to business problems. Stay abreast with industry trends and have a varied technical background. Certification:ITIL Foundations Certified v3Specialties:*Team Building*Process Design*Service Management*Incident Management*Problem Management*Change Management*Service Request Management*Configuration Management*Relationship Management

Experience

1. Sr Manager, Enterprise Architecture

   First American

   Aug 2014 — Present

Education

• Sonoma State University

  BA, Business Management

  1984 — 1989

Skills

• Team Leadership
• Information Technology
• Process Design
• Business Analysis
• Business Process Improvement
• Service Management
• Integration
• Project Portfolio Management
• Data Center
• Resource Management
• Disaster Recovery
• Networking
• Project Management
• Team Building
• Management
• Cross-Functional Team Leadership
• Vendor Management
• IT Strategy
• Security
• Enterprise Software
• Enterprise Architecture
• Pmo
• Problem Management
• Pmp
• Team Management
• Leadership
• System Administration
• Crm
• Itil
• Sdlc
• IT Management
• Incident Management
• IT Service Management
• Change Management
• Call Centers
• Process Improvement
• Program Management
• Relationship Management
• IT Operations
• Outsourcing