Shannon Cunningham
Senior Director Client Learning & Adoption @Dun & Bradstreet
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WORK HISTORY
Senior Director Client Learning & Adoption @Dun & Bradstreet
Lead global customer learning ecosystem supporting customers and 100+ public training courses per quarter.Achieved 100% renewal for customers participating in training programs.Delivered 2.5x increase in user adoption through redesigned training and AI‑enhanced content.Drove 14% YoY increase in customer spend among trained accounts.Executive sponsor for Customer Community; expanded engagement an
EDUCATION
Second City Training Center
Comedy/Sketch Writing
Wilmington College (OH)
BA, Communications/Journalism, Minor English
SKILLS
ABOUT SHANNON CUNNINGHAM
I am an Education & Enablement Leader with over 20 years of experience in designing, building, and deploying effective and innovative training programs for customers, partners, and staff in the SaaS and PaaS industries. I have worked with leading companies such as Dun & Bradstreet, Salesforce, ServiceMax, Tray.io, and Okera, where I led cross-functional teams and initiatives to reduce time to value, increase user retention, and enable growth and expansion.My core competencies include training strategy, resource planning, talent development, product enablement, and outcome-based learning. I have a proven track record of creating and delivering engaging and impactful learning content that aligns with business goals and customer needs and leveraging AI technology. I have also mentored and coached diverse and collaborative teams to achieve excellence and exceed expectations. My mission is to help customers and employees achieve unheard of outcomes and experience the full potential of the products and services they use.
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