Shannon Perkins
Director of Technical Services @The Hertz Corporation
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WORK HISTORY
Director of Technical Services @The Hertz Corporation
Direct enterprise Managed File Transfer (MFT) operations with a focus on operational excellence, automation, and strategic transformation.Serve as technical advisor to executive leadership on high-impact initiatives, providing architectural guidance, risk assessment, and strategic direction for complex enterprise projects.Lead coordination of major technical workstreams and go-live activities, leveraging deep institutional knowledge to guide cross-functional teams through critical migrations and integrations.Drive modernization through AI-powered automation, implementing solutions across Jira workflows, Outlook processes, Teams integrations, Excel operations, and Power Automate to eliminate manual overhead and technical debt.Systematically remove organizational dysfunction while building streamlined processes that enable a high-performing team to deliver exceptional volume and quality.Focus on creating an environment where talented team members can work efficiently, deliver results that consistently exceed expectations, and maintain operational stability across global business areas.
EDUCATION
UC Irvine
Information Technology
Michigan Technological University
Bachelor of Science, Civil Engineering
SKILLS
ABOUT SHANNON PERKINS
I’m a results-oriented IT technical leader and Director of Technical Services, with over 12 years of deep expertise in enterprise automation, secure data integrations, and large-scale project delivery—all within one mission-critical, high-stakes environment.I began my career in civil engineering, earning a strong foundation in structured problem-solving and large-scale project execution. When I transitioned into IT as a developer, I quickly progressed into management roles—advancing from individual contributor to leader within a few years - driven by consistent technical excellence, impactful contributions, and a proven ability to deliver results. My deep understanding of business processes and institutional knowledge has been instrumental in maintaining mission-critical system stability, successfully leading numerous high-stakes projects, and earning repeated recognition from senior leadership for reliable, high-quality execution.Over the past year, I\'ve channeled that process mastery into AI—crafting targeted prompts to accelerate work in Amazon Q, building Python scripts (with AI assistance) for automation tasks, and designing Power Automate workflows that integrate Outlook email tasks, Excel data reading, Jira updates, and auto-posting to Teams. These efforts have dramatically boosted productivity, eliminated repetitive bottlenecks, and delivered efficiency gains far beyond traditional methods - proving my enterprise integration foundation translates directly to intelligent, AI-driven solutions. I excel at identifying real business pain points and turning them into practical AI implementations.I thrive on challenges: optimizing flows, leading cross-functional teams, resolving conflicts, and consistently delivering quality under pressure. Core strengths include project management, data integrations, vendor management, complex coordination across timelines and a collaborative, positive mindset that drives reliable results.Eager to leverage nearly 25 years of cross-domain engineering/IT mastery—plus hands-on prompt engineering, AI workflow automation, and deep understanding of enterprise needs—to help forward-thinking teams build smarter, more efficient systems. If you\'re innovating at the intersection of established processes and AI, let\'s connect and explore creating meaningful impact together!
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