Shannon Murnane
Operations Manager @Sasse Group UK
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WORK HISTORY
Operations Manager @Sasse Group UK
Leading soft services operations in a high-security environment, overseeing staffing, compliance, audits and innovation- Directly accountable for performance against client KPIs and health & safety standards- Introduced robotic cleaning solutions and digital audit systems to improve efficiency- Developed a positive, accountable team culture, reducing absenteeism and increasing quality scores- Main client liaison, ensuring SLA alignment and relationship success.
EDUCATION
Central Bedfordshire College
Health & Hygiene for Food Preparation Levels 1 & 2
SR Apprenticeships
ILM Level 3, Team Leader/Supervisor
Barnfield College
Diploma of Education, Web Page, Digital/Multimedia and Information Resources Design
Central Bedfordshire Council
National Certificate for Alcohol License Holder
Cardinal Newman School
High School
SKILLS
ABOUT SHANNON MURNANE
Operations Manager | Team Leader | Change Driver in Aviation & Soft ServicesI’m an operations leader with over a decade of experience driving high-performance teams and service excellence in fast-paced, regulated environments — most notably London Luton Airport. Currently serving as Operations Manager at Sasse Limited, I lead a large-scale soft services contract, ensuring compliance, quality, and innovation are delivered hand-in-hand.With a strong foundation in people leadership, administration, and digital transformation, I’ve worked my way up from front-line operations to senior leadership, always with a hands-on approach and a “lead by example” mindset. I thrive on solving complex operational challenges, improving systems, and ensuring my team has the right training, tools, and motivation to succeed.I’m passionate about team development and service innovation and always open to connecting with like-minded professionals in facilities management, aviation services, and operations. Let’s connect if you’re interested in collaboration or sharing best practices.
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