Shannon Gallagher

About Shannon Gallagher

I help organizations improve how complex software implementations are delivered — bringing structure, clarity, and scalable processes to cross-functional teams.My work sits at the intersection of program management, implementation operations, and delivery improvement. I partner across stakeholders to identify systemic challenges, translate insights into actionable changes, and ensure those improvements are adopted across active and future implementations.With a background spanning institutional leadership, enterprise software deployments, and consulting, I focus on:• Strengthening implementation frameworks and delivery practices• Improving onboarding and client implementation experiences• Driving cross-team alignment without direct authority• Translating lessons learned into sustainable operational improvements

Experience

1. Senior ERP Consultant

   SIG (Strata Information Group)

   Jun 2023 — Present

   Partner with colleges and universities to improve implementation delivery practices, streamline workflows, and strengthen cross-functional coordination across enterprise software deployments. Known for creating clarity, identifying systemic challenges, and translating complex implementation needs into scalable, repeatable delivery improvements. & • Lead enterprise implementation initiatives, supporting process improvement, system optimization, and adoption of scalable delivery practices• Serve as primary client contact, facilitating alignment across functional, technical, and leadership stakeholders throughout implementation efforts• Manage implementation artifacts including timelines, milestones, risks, and forecasting to improve consistency and predictability across engagements• Identify recurring delivery challenges through retrospectives and stakeholder feedback, helping translate insights into actionable process improvements• Support pre-sales and implementation planning by contributing to scoping, estimation, and delivery framework development• Facilitate cross-functional coordination around integrations, dependencies, and operational readiness to support successful deployments• Provide hands-on support during high-volume operational periods while maintaining focus on long-term delivery improvements

Education

• Stockton University

  Bachelor of Arts, Communications; Advertising and Public Relations

  1998 — 2002

• Drexel University

  Master of Science, Organizational Management

  2005 — 2007