Shannon Loy
Business System Analyst Iii @Blue Cross and Blue Shield of Kansas City
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WORK HISTORY
Business System Analyst Iii @Blue Cross and Blue Shield of Kansas City
Kansas City, MO, US
Led the BSA Community of Practice (charter, facilitation, mentoring); raised consistency in requirements and peer development. • Standardized BRD/HLD and story practices; improved sprint readiness and stakeholder alignment across squads. • Coordinated Windows 11.NET, and APIM initiatives with engineering and security; reduced risk and improved release reliability. • Enabled a cloud‑based data platform to support analytics/ML; accelerated access to governed data for business teams. • Improved service performance: kept incident tickets under 5% of volume; increased SLO resolution from 83% → 88%(with multiple months >90%). • Backlog facilitation (prioritization, story refinement); assumed Scrum Master duties for planning and demos as needed.
EDUCATION
North Kansas City Hospital
Medical terminology & case supplies for surgical cases
Pace University
International Transportation Seminars
University of Missouri-Kansas City
German
Center Senior High School
Diploma, Art, Mechanical Drafting, Graphic Arts, German
Sandler and Travis Trade Advisory Services
Customs House Brokerage License Preparation
SKILLS
ABOUT SHANNON LOY
Business Systems Analyst and change advocate in healthcare technology, focused on turning complex requirements into reliable, scalable solutions. I optimize SDLC practices, lead cross‑functional delivery with Azure DevOps, and partner across IT and the business to modernize platforms (Windows 11.NET, APIM) and enable cloud data/analytics. Known for facilitation and mentorship, I’ve led a BSA Community of Practice, introduced documentation standards, and helped teams improve incident performance (tickets 90%). I’m a Core Values Ambassador Award finalist, recognized for collaboration, empowerment, and excellence, and I continue to upskill through Microsoft Learn (Azure, Copilot, Power Platform) and Mountain Goat Software. I’m excited to contribute at the intersection of product, data, and program delivery—whether as a BSA IV, Product Owner, or Technical Program Manager. Always learning, always delivering meaningful outcomes.
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