Shannon McClure
Senior Customer Success Manager, Mid-market @Tebra
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WORK HISTORY
Senior Customer Success Manager, Mid-market @Tebra
Mange a book of business of 90 accounts, with ARR exceeding $2.4 million Maintained 100%+ NRR on my BoB over the last 6 consecutive quarters Trainer for our new Salesforce CRM migration for the Account Management Team Highly experienced in Search Engine Optimization (SEO) Worked cross-functionally with colleagues and management during CRM migration as a result of a company merger to teach secondary company how to utilize Salesforce Lightening, CPQ, and best practices. Identify at-risk accounts for upcoming renewals, work with leadership and Deal Desk (when warranted) on creative and strategic renewals, as well as save-tactics, handle proposed renewal and negotiation with client, draft and process amendments via the opportunity object. Received company \"Impact Award\" in Q2 2023 for the Account Management team, nominated by our VP of Account Management, for contributions in CRM migration while maintaining 100.6% NRR and exceeding my upsell quota by 116% for the quarter Recognized Q3 2023 on behalf of Account Management and Sales Team for leadership and advocacy for our client\'s success and how to best support our customers, while building stellar relationships Build relationships with customers and become the main point of contact from implementation to adoption, through annual renewals and cancellations. Strategize with customers to ensure product adoption, train clients as product expert, and develop a deep understanding of individual client needs and practice\'s desired outcomes to provide recommendations for improvement Trained and mentored new hires Present monthly Performance Reviews to customers (Executives, Physicians, medical practice\'s Board of Directors, and Office Managers)
EDUCATION
Bakersfield College
Associate of Arts - AA, Business Administration and Management, General
California State University, Bakersfield
Bachelor of Science - BS, Business Administration and Management, General
Bakersfield College
Certification in Business Communication, Business/Corporate Communications
ABOUT SHANNON MCCLURE
Customer Success Manager
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