Shannonmarie Alicea-Wheadon
Analyst, IT Service Desk @Zirrus
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WORK HISTORY
Analyst, IT Service Desk @Zirrus
Greensboro, NC, US
Conducted investigations into system issues, implementing solutions to enhance usability and functionality.• Diagnosed and resolved system and program malfunctions by troubleshooting.• Managed the installation of software programs and hardware systems to fulfill specific requirements.• Assessed and integrated new technologies to adapt to evolving industry demands.• Streamlined system infrastructure documentation and operational protocols, reinforcing controls and boosting overall performance.
ABOUT SHANNONMARIE ALICEA-WHEADON
Hi there! I’m an IT analyst working towards a Bachelor\'s degree in Management Information…
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