Shannon Snyder

About Shannon Snyder

Dedicated, energetic IFM/Operational/Quality Manager with experience in multi-site, 24/7 facilities. Well-developed problem solving and communications skills with proven ability to resolve complex situations in challenging conditions. Skilled in training and facilitating work groups to improve processes and problem solving techniques. Demonstrated effectiveness in a fast-paced, goal-oriented environment.Specialties:Associate DBIA, Design Build Institute of America Six Sigma Black Belt Six Sigma Greenbelt, CertifiedUSGBC LEED AccreditationLead ISO 9001/14001 Auditor, Excel Partnerships – RABAmerican Society of Quality (ASQ) – MemberBest People Manager TrainerIncident Management System - Awareness Level, Michigan State UniversityHAZMAT First Responder Awareness Level, Michigan State UniversityHazard Communication Coordinator, Michigan State UniversityEmergency Response Planning, Michigan State UniversityEvacuation Coordinator, Michigan State UniversityCombustion Equipment SafetyFixed Assets

Experience

1. Operations Manager

   JLL

   Sep 2022 — Present

   Joined the account team to provide operational excellence guidance and expertise to a gen one account. Identified opportunities to develop and redefine processes and programs to drive client and account success. Identified discrepancies between the KPI scoring and the MSA structure that is detrimental to JLL and opened negotiations to redefine the KPI scoring based on the MSA, Negotiated Safety and Emergency Work Order KPI language and scoring, Implemented Processes and Procedures to support standardized maintenance practices, implemented training strategy to ensure consistency in delivery, acted as a change catalyst to improve the relationship with the client. Lead Governance partnership with the client resolving operational differences resulting in win/win outcomes.

Education

• Oakland University

  BGS, Exercise Science

  1989 — 1991

• Capella University

  MS, Business Organization and Leadership

  2007 — 2010

Skills

• Contract Negotiation
• Change Management
• Safety Management Systems
• Six Sigma
• Project Planning
• Strategic Planning
• Iso
• Procurement
• Sustainability
• Operational Excellence
• Inventory Management
• Coaching
• Leadership
• Project Management
• Preventive Maintenance
• Process Control
• Lean Manufacturing
• Collaboration
• Facilitation
• Process Improvement
• Building Maintenance
• Management
• Team Building
• Hazmat Operations
• Facilities Management
• Performance Management
• Engineering
• Cross-Functional Team Leadership
• Environmental Management Systems
• Budgets
• Vendor Management
• Root Cause Analysis
• Commercial Real Estate
• Team Leadership
• Warehouse Management
• Distribution Center Operations
• Process Management
• Human Resources
• Corporate Real Estate
• Capital Budgeting