Shannon Lapekas

About Shannon Lapekas

With over 20 years in tech — spanning support, consulting, product, and presales — I’ve learned that the most meaningful work happens when people truly understand what technology can do for them. That’s why I focus on making complex ideas clear, connecting business needs to technical solutions, and bringing SAP CX to life in ways that resonate with users.I’m proud to work with a team that’s building one of the most comprehensive and thoughtful customer experience platforms available. Whether I’m designing demos, leading workshops, or coaching others, my goal is always the same: help customers feel confident in their path forward.At SAP, I’ve been fortunate to grow quickly and be recognized by peers and leaders. But what I value most are the moments when a customer says, “Now I get it.” Because that’s when the real change begins.

Experience

1. Principal Solution Advisor SAP Cx Storyteller & Demo Innovator

   Sap Customer Experience

   Apr 2023 — Present · MI, US

   As a Principal Solution Advisor in SAP Customer Experience, I help organizations reimagine how they manage customer data, personalization, and digital identity. I specialize in SAP CDP and CIAM, working across industries to support large-scale transformation initiatives and unlock the full potential of customer-centric strategies.My approach blends deep product expertise with design thinking, AI-powered innovation, and storytelling — making complex solutions approachable and actionable for all stakeholders. I lead key customer pursuits, design and deliver compelling end-to-end demos, and regularly guide executive-level engagements.Key Contributions: • Promoted within one year based on performance and impact; named Solution Advisor of the Year (2x) and invited to President’s Club • Lead architect and evangelist for scalable demo environments powered by generative AI, accelerating demo creation and tailoring by 70% • Delivered global enablement sessions and helped build the first SAP-wide E2E demo systems for CDP and CIAM, now published and used across regions • Regularly partner with product, marketing, and field teams to shape go-to-market strategies and respond to strategic RFPs • Trusted advisor to account executives, consultants, and customers alike — helping connect business goals with technology in ways that drive clarity and confidenceI’m passionate about simplifying technology, empowering teams, and bringing human-centered innovation to every engagement. AI is one of the most exciting parts of my role today — and I take pride in helping teams and customers understand how to use it, not just talk about it.

Education

• Baker College

  Bachelor's degree, Computer Science

Skills

• Apache
• Odbc
• Websphere
• Smtp
• Microsoft Dns
• Oracle
• Requirements Analysis
• Cloud Computing
• Weblogic
• Network Administration
• Microsoft Sql Server
• Epiphany
• Ibm Aix
• Iis
• Windows Server
• Baan Erp
• Java
• Database Administration
• Linux
• Jboss Application Server