Shannon K.
Customer Success Manager at Handshake
- Role
- Customer Success Manager at Handshake
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Mar 2024 — Present · San Francisco, CA, US
Led end-to-end onboarding and drove adoption of new software tools across a diverse client portfolio, from training through rollout and renewal planning-Partnered with internal teams and external stakeholders to implement new tools and processes, aligning technical rollout with customer goals and driving seamless adoption- Built and nurtured relationships across all levels from executives to end-users, creating org charts to map stakeholder influence. Supplemented with real-time business intelligence via Google Alerts andLinkedIn Alerts to stay aligned with evolving company priorities
Education
University of Michigan College of Literature, Science, and the Arts
Bachelor’s Degree, Screen Arts and Cultures
2013 — 2018
University of Michigan - Stephen M. Ross School of Business
Bachelor’s Degree, Business Administration
2013 — 2018
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