Shannon Cunningham

About Shannon Cunningham

Award-winning, results-driven executive with extensive expertise in managing…

Experience

1. Senior Customer Success Manager

   Adobe

   Mar 2025 — Present · Seattle, WA, US

   Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization• Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.• Network within accounts to achieve successful execution of client\'s strategy and roadmap• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals• Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve• Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity• Identify Customer risk, and collaborate with the extended Adobe team to build and activate “get well” plans• Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem• Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach

Education

• University of Oregon

  Bachelor of Arts - BA

Skills

• Writing
• Editing
• Global Content Development
• • Technical Writing & Editing
• • Program Development & Lifecycle
• • Driving/Executing Team Goals
• • Curriculum Development & Measurement
• • Agent/Customer Advocacy
• • Call Center/Vendor Management
• Social Media
•  Cross-Functional Program/Project Management
•  Organizational Change Management
•  Organizational Strategy Development/Execution
•  Metric Development & Analysis
•  Global Content Development & Deployment
• Management
• Analysis
• Program Management
• Call Center
• Measurements
• Metric Development
• Curriculum Development
• Cross-Functional Team Leadership
• Content Development
• Technical Writing
• Change Management
• Content Management
• Business Process Improvement
• Business Strategy
• Leadership
• Project Management
• Six Sigma
• Strategy
• Visio
• Enterprise Software
• Team Leadership
• Workshop Facilitation
• Process Improvement
• Training
• Vendor Management