Shannon Gonsalves

Data Analyst @Ben

London, GB

Developed dbt models and designed Metabase dashboards to optimize the fulfillment process for 100+ benefits, reducing manual intervention. Led discovery and design for the analytics dashboard in the product, from defining key metrics to building data models and visualisation. Created complex custom automated payroll reporting on dbt and metabase for multiple clients, ensuring seamless integration with their payroll providers and increased customer retention. Designed Metabase dashboards tracking product launch KPIs: feature engagement, log-in trends, employee utilization, opt-in rates, and spend analytics enabling C-level strategic decisions on the customer end. Led product discovery for an automated Django-based reporting solution, improved benefit fulfillment speed, and reduced operational overhead by 25%. Owned end-to-end improvements in the benefit fulfillment process, working with internal operations teams and external stakeholders, including benefit providers and employers. Collaborating within a cross-functional data team in a fast-paced Series A startup, working closely with product, engineering, and business teams to define key success metrics and drive strategic initiatives.

National Institute of Technology Karnataka

Bachelor of Technology - BTech, Chemical Engineering