Shannon Golliher
Senior Analyst Sales Operations @Emerald
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WORK HISTORY
Senior Analyst Sales Operations @Emerald
Instituted Salesforce migration, adoption, enhancement, and training Conducted 94 sales and marketing department trainings plus monthly refreshers open to all employees Achieved 97% user adoption resulting in 15K accounts migrating from Excel to Salesforce; increased accounts to 40K resulting in 71K new business, client retention and marketing strategy opportunities Created and managed 70 dashboards providing extensive event data points with customized sales reports Conducted meetings and documented requirement gatherings with stakeholders on Salesforce & Data Mart enhancement needs Increased efficiency of show groups ROI by establishing and implementing best practices and processes Support 75+ events per year ensuring data integrity to identify sales opportunities Provided outstanding internal customer service through continuous system enhancements and training
EDUCATION
California State University-Long Beach
Photography
Moorpark College
Associate's Degree
California State University-Northridge
Bachelor's Degree
SKILLS
ABOUT SHANNON GOLLIHER
I\'m a passionate, agile & trusted trainer who cultivates collaborative learning…
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